Job Title: Customer Representative (English-speaking) - Hybrid - Sport Clothing Industry
Job Description Experience the power of a game-changing career!
Want to be part of an innovative and growing team?
We're a global technology and services leader that powers the brands of the future.
We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Customer Representative you will be part of our team of game-changers who are powering the brands of the future.
Career growth and personal development This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time.
We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.
What you will do in this role As a Customer Representative on our team, you will:
Solve any kind of customer's doubt or complaint regarding our Client.Log call details onto call management systems and provide response and resolution within SLA.Maintain service and product knowledge and expertise associated with applications specific to individual customers.Escalate potential service issues.Follow all the processes and procedures of the project.Provide cover for other Agents in their absence, either within the same team or across teams.Ensure contractual SLA is maintained.Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn.
Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix is a great match if you:
Are bilingual or proficient in English plus advanced Spanish.Are goal and customer service oriented.Have a good disposition to work in a customer service environment.Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/internet configuration.Don't meet every requirement?
No worries.
We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone.
If you feel you don't check every box, we still encourage you to apply.
We'll do our best to match you with the right job, whether it's this one or another role.
What's in it for you In this role, we offer benefits that help support your unique lifestyle:
Mon to Friday 9am to 18pm with rotative weekends only Saturday.
(Temporary Contract Until Jan 21 2025)Salary 18,500 euros gross/year + up to 1,400 euros gross/year in bonus.Remote from Spain, or central location in Barcelona with opportunity to work from home some days.Bring-a-friend (referral) bonus opportunities.Full paid training on the company and the project you'll be working on.Career development programs, specialized courses.Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you.
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