On our path to becoming the world's favorite way to shop, we're assembling an unparalleled global talent network, accelerating individual careers, and disrupting entire industries. We are on a mission to liberate humanity from all the meaningless time spent managing their purchases and finances, so they can do more of what they love. We're in search of global talent eager to embrace a hypergrowth atmosphere and defy their own expectations.
As an engineer in the Productivity Service & Support team you will provide technical support and guidance to Klarna's employees all around the world and support local users onsite with hands-on support.
What you will do: Act as the primary point of contact for the users regarding software and hardware support.Give Klarna employees the best support possible, keeping them productive.Ensure that the users' issues are investigated, solved, or escalated and redirected to the correct team.Deliver hardware and software support according to SLA.Support users via remote tools or onsite in the local office.Provide user guidance and advice on the solution.Continuously suggest improvements on support processes and routines.Identify trends and issues proactively.Document and share knowledge instinctively.Handle incoming tickets via the ticketing system and support via chat channels.Assist other Productivity teams in projects or with tasks when needed. Who you are: You have previous experience in service desk work, troubleshooting, and solving issues with knowledge of hardware and software.You have a logical mind, enjoy challenges, teamwork, and have a strong customer service ethos.Communication and knowledge sharing are a natural part of your profile.You have good knowledge of Mac OS and Windows platforms and mobile devices such as iOS and Android. Experience with Jira and Gsuite is a bonus.You thrive in a multi-task environment.You have excellent verbal and written communication skills in English. How to apply: Please send us your CV or LinkedIn profile in English.
What we offer: Diversity & Community: With our diversity of skills, perspectives, and backgrounds, we can create, innovate, and disrupt like no other. Diversity is part of who we are and essential to our success.
Ownership & Impact: Here, every voice matters. We're organized into hundreds of small teams, each run like a start-up, focused on their own problem-space.
Trust & Collaboration: Successes and failures are won together at Klarna in a melting pot of teams. Win, lose, and learn, we're on this path together. The Klarna Work Policy is designed to foster team collaboration while ensuring a productive and flexible work environment. We work 2 days per week in the office on agreed days, and then 3 flexible days.
We're also providing each Klarnaut with an annual financial contribution to improve their flexible work life, whether they use it to upgrade their work accessories or their home office space!
Challenges & Rewards: We take a very Swedish approach to benefits. Support for parents, health and wellness perks—we've got you covered.
About Klarna:
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