.JOB SUMMARYAreas of responsibility include Restaurants / Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods.Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility.Determines training needed to accomplish goals, then implements plan.CANDIDATE PROFILEEducation and ExperienceHigh school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.CORE WORK ACTIVITIESManaging Day-to-Day OperationsSupervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.Maintains service and sanitation standards in restaurant, bar / lounge and room service areas.Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.Leading Food and Beverage TeamUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / business decision making; demonstrates honesty / integrity; leads by example.Encourages and builds mutual trust, respect, and cooperation among team members.Serves as a role model to demonstrate appropriate behaviors.Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.Develops specific goals and plans to prioritize, organize, and accomplish your work.Ensures and maintains the productivity level of employees.Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.Ensures compliance with all applicable laws and regulations.Ensures compliance with food handling and sanitation standards.Ensures staff understands local, state and Federal liquor laws.Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.Establishes guidelines so employees understand expectations and parameters.Monitors alcohol beverage service in compliance with local laws.Ensuring Exceptional Customer ServiceProvides services that are above and beyond for customer satisfaction and retention.Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed