If you are passionate about providing top-notch customer service, love the thrill of a dynamic work setting, and enjoy connecting with people, then we want you! Join our team and be part of a company that is all about creating fantastic service experiences for our incredible customers, both from the comfort of your home and within our vibrant office space. Join us in embracing the best of both worlds with our innovative hybrid working model!
Tasks As a Customer Service Representative within this project in the payment industry, you will be the first point of contact for our clients.
What will you be doing? Handling client inquiries, basic technical complaints, and questions related to online banking and phone app in a professional and courteous manner, ensuring a positive customer experience.Provide accurate and timely information to customers regarding our diverse range of products, services, and company policies.Assist customers via calls and emails with inquiries, complaints, and problem resolutions about their cards, accounts, payment status, fraud, etc.Demonstrating a commitment to their satisfaction and building strong customer relationships.Document all customer interactions meticulously, maintaining detailed and accurate records for future reference.Collaborate effectively with team members and cross-functional departments to streamline processes and deliver seamless customer service. Requirements What are we looking for? Native-level proficiency in Dutch or Flemish (both spoken and written) is essential.Good knowledge of English to effectively communicate with colleagues and handle customer interactions.Ability to maintain security procedures around sensitive data.A high school diploma or equivalent qualification is required.Previous experience in customer service or a related field is a plus, but not mandatory.Excellent communication skills, both verbal and written, to interact confidently with customers and provide accurate information.Strong problem-solving abilities to address customer inquiries and resolve issues efficiently.Proficiency in using computer systems and familiarity with different software applications.Availability to work flexible shifts, including evenings, weekends, and holidays, to accommodate customer needs. Benefits What we offer? Multicultural, fun, and friendly work environment.Hybrid working model.Internal growth opportunities (amazing opportunities for career progression).Staff incentives and reward schemes.Permanent position and competitive salary.Unlimited coffee, fresh fruit during office days.Free online Spanish lessons (outside working hours).Comprehensive support for mental health and well-being - Ifeel app (Free Therapy).Free PT Sessions. Please submit your resume highlighting your relevant experience and why you would be a great fit for this role.
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