This job is with JPMorganChase, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
If you are seeking a client-facing role that promotes exceptional customer service and innovation, this may be the position for you. As a Customer Service Analyst within JP Morgan Workplace Solutions, you will be a prominent point of contact for our participants. This client-facing role promotes exceptional customer service and innovation, demanding good communication skills and a strong desire to deliver exceptional client service.
Job ResponsibilitiesProvide excellent customer service via email and phone at 1st and 2nd level response.Escalate unresolved issues to 2nd and 3rd line support teams.Interact with other areas of the company in resolving queries raised by clients and participants (Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc).Provide ad-hoc training and education to users as well as contribute to Knowledge base articles.Maintain contact with customers throughout the ticket life cycle.Identify and recommend areas for improvement within the Service Desk function that support and add value to business activities. Required Qualifications, Capabilities and Skills:Excellent Customer Service skills in telephone and email etiquette through the Swedish language.Strong problem-solving skills.Client focus, interpersonal skills, and ability to network.Proactivity and Continuous Improvement mindset.Maintains the highest level of technical skill in the field of expertise.This position requires a high degree of discretion and judgement.Passion for learning new things every day and a continuous improvement mindset. Preferred Qualifications, Capabilities and Skills:University degree in Economics, Finance or equivalent work experience desired.Experience in Customer Service role, preferably in the Financial Services or Software industry.Experience with Contact Center solutions.Fluency in Norwegian is preferable; other languages are also advantageous, including Czech, French, Finnish, Norwegian, German, Polish, and Arabic. J.P. Morgan Wealth Management Solutions comprises a workforce of more than 2500 professionals spanning across 50 cities globally. Within WM Solutions, diversity is not only a fundamental necessity but a business imperative, and we are committed to building an equitable workforce that represents the communities we serve. We understand the importance of inclusion, work-life balance, and our robust benefits (including comprehensive parental leave offerings, inclusive family building programs, and discounted childcare) reflect the wide-ranging needs of our increasingly diverse workforce. WM Solutions also fosters a culture of active engagement in our Business Resource Groups (BRGs), which serve as supportive networks for employees to share, develop, and create community together.
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