Directa24 is looking for a Head of Account Management with a strong holistic view of the high-risk industries, to join our growing multinational Commercial Team.
The Head of Account Management is a key role in the organisation with leadership responsibilities.
The Commercial Team's mission is to drive business past the finish line, simplifying complexity.
Our vision is to nurture relationships by bridging the gaps and challenging the status quo.
What will you be doing? Define the team strategy to deliver the mission and goals of the organisation.Actively participate in strategic planning, forecasting, commercial resource planning, merchant hospitality, travel planning, and budgeting activities.Cascade down the company objectives and translate them into SMART goals and deliverables for your team members.Hire and retain the best talent, manage performance when and where necessary.Empower and coach a team of 7 FTEs by supporting them with the tools and resources necessary to perform at the highest standards.Foster a culture of accountability, professional development, high-performance, openness to feedback, and ethical behaviour.Regularly provide feedback to team members, peers, and line manager.Continuously challenge the status-quo by reviewing and improving processes.Hold regular alignment meetings with your team members and key stakeholders in the organisation including but not limited to Operations, Compliance, and Product.Work in conjunction with the VP of Sales to ensure a smooth and seamless onboarding and handover process both ways.Hold team members accountable on KPIs and goals, regularly monitor and forecast key performance metrics of your team's portfolio in each market, duly reporting wins and losses to your line-manager.Nurture relationships with internal and external stakeholders bridging the gap between them.Represent D24 at tradeshows and other events.Participate in Quarterly Business Reviews (QBRs) with key merchants and internal stakeholders, consistently monitoring the yearly goals set.Regularly review accounts tiering and AM ownership to ensure that the expected level of service from each team is effectively delivered to D24's merchants.Deliver portfolio growth by keeping your team focused on expanding in new markets and upselling missing payments solutions.Be the senior escalation contact for your team's merchants, proactively engage with internal stakeholders to ensure a prompt resolution to operational issues that may arise.Internalise the feedback received from merchants to improve the products and services provided by Directa24.Gain and display a solid, in-depth understanding of the payment solutions, markets, and services offered by Directa24 and its competitors. Knowledge, skills & abilities At least 2-3 years of leadership experience, managing a team remotely.At least 5-7 years of Sales/Account Management experience, with a proven track record of successfully managing top tier accounts.
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