.Position Title: Nurse Manager - Phone Triage Location: Bethel, AK Sign-On Bonus: $15,000 for 2-year agreement, $20,000 for 3-year agreement Relocation Assistance: $15,000 for individual, $20,000 for family Retention Bonus Eligible Position Summary: The Nurse Manager will lead the operations of an after-hours phone triage line.
This crucial role involves overseeing day-to-day operations, ensuring efficient triage services, and contributing to the implementation and ongoing management of the triage line.
The ideal candidate will have clinical expertise, leadership experience, and a passion for delivering high-quality healthcare to remote communities.
You will collaborate with various departments, including clinicians, quality assurance, and IT, to ensure seamless operation and patient care.
Key Responsibilities: Oversee daily operations and manage the after-hours phone triage line.
Lead the setup, development, and implementation of the triage line, collaborating with departments such as IT, Quality, and Patient Safety.
Train and develop phone triage staff, ensuring adherence to established protocols and policies.
Serve as a primary resource for staff on patient care and triage protocols, providing support for high call volumes.
Lead quality assurance and process improvement efforts to enhance service delivery.
Monitor the triage line for performance, ensuring compliance with regulations and standards.
Maintain close communication with the IT department for system changes and enhancements.
Provide backup support for overflow calls when necessary.
Position Qualifications: Education: Bachelor's Degree in Nursing (BSN) required; Masters preferred.
Experience: Minimum of 5 years of clinical nursing experience, with at least 2 years in a leadership or managerial role.
Licensure/Certification: Current Registered Nurse (RN) license in good standing in the State of Alaska, and BLS certification.
Specialized Knowledge: Experience with telehealth, emergency nursing, or triage services preferred.
Proficiency in electronic health records (EHR) and telehealth technologies.
Skills: Strong leadership and team management abilities, excellent communication and interpersonal skills, knowledge of healthcare regulations, and experience in quality assurance and improvement programs.
Desirable Skills: Familiarity with the healthcare needs of remote and indigenous communities.
Crisis management and emergency response skills.
Supervisory Responsibilities: Supervise the phone triage staff and manage call volume, ensuring staff is trained and supported.
Act as a consult and trainer to the Triage Team.
Benefits Include: Generous PTO starting at 4.5 weeks.
Ten paid holidays.
Comprehensive healthcare coverage.
Life and Disability Insurance.
Flexible Spending Account.
Retirement plans.
Access to Employee Wellness Center.
Relocation assistance: $15,000 for individuals, $20,000 for family.
Eligible for retention bonus