Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy to the moment their item is delivered – from desktop to doorstep. Across the globe, we have more than a thousand Fulfillment Centers, thousands of Delivery Stations, tens of thousands of machines, and hundreds of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time.Working in Amazon Operations is for people who like to be active and give their all. We work in a busy, dynamic environment and are part of a bigger team delivering on the expectations of millions of customers every single day. We are open, inclusive, and welcome individuality and diversity. The culture in our Operation is built on the way teams bond and the work ethic that enables our business to run like clockwork. Our teams take pride in a job well done, looking out for one another, ensuring the highest safety standards and playing their part in delivering the quality service Amazon is known for around the world.Join us in the Amazon Reliability Maintenance Engineering (RME) team. We maintain and optimize technologies in the Global Amazon Warehouse & Delivery Network.Purpose of JobWe are seeking a seasoned and visionary Senior Building Management System (BMS) Specialist to support the recruitment, lead, and mentor a newly established team. This role requires a dynamic individual with a strong technical foundation in BMS programming, coupled with exceptional leadership skills and business acumen. The successful candidate will spearhead efforts to maintain, enhance, and optimize our global services, ensuring seamless BMS functionality and delivering unparalleled customer experiences.Key Job ResponsibilitiesSupport, mentor, and inspire fellow BMS Specialists, fostering a collaborative and innovative work environment.Support the development and execute a comprehensive strategy for maintaining, improving, and expanding our global support services.Design, implement, and manage advanced BMS Standard Operating Procedures, Policies, specifications, and processes which are scalable across the globe.Maintain and optimise BMS technologies, IoT platforms, and data analytics of the BMS.Monitor and maintain ticket/work order processes and queues while ensuring customer care and quality meet the high bar.Monitor and analyse BMS data to proactively identify and action opportunities for optimization, energy efficiency, and cost savings.Establish and maintain strong relationships with internal stakeholders and external clients, ensuring a customer-centric approach.Provide strategic insights and recommendations to management on BMS trends, improvements, issues, team skillsets, industry best practices, and emerging technologies.Manage project timelines, budgets, and resources, ensuring successful execution of BMS initiatives.
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