Seller Support Associate with English/Spanish Language (Virtual Position)
Job ID: 2693788 | Amazon Spain Services, S.L.
This position is only available to candidates who hold a Certificado de Discapacidad issued by the Administration in Spain, pursuant to Royal Decree 1/2013, Nov 29, approving the Spanish PwD Act (express legal provision to reserve 2%).
Virtual Position only.
Job Summary
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.
By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.
In that context, Seller Support teams act as the primary interface between Amazon and our Sellers or Vendors.
To expand the selection of products available to customers, Amazon engages with Sellers/Vendors who offer their catalog of products on Amazon's global eCommerce platforms.
We obsess over providing world-class support, technical assistance, and account management services to our global partners.
We strive to predict the Sellers'/Vendors' needs, create innovative self-help tools, and provide solutions to help our partners better serve their customers and grow their businesses.
Seller Support at Amazon provides candidates with an opportunity to join a diverse, multicultural team with direct partnerships across extensive worldwide locations.
Amazon and Seller Support pride ourselves on growing talent and leadership from within, offering multiple career paths in areas such as people management, program management, technical support, HR, training and development, and workforce planning.
Roles within Seller Support at Amazon offer candidates the opportunity to grow and develop skills such as mentorship, coaching, negotiation, process improvement, account management, data analysis, presentation, and communication, all while contributing to our vision of creating and sustaining a culture of approachable excellence that delivers a remarkable and reproducible Vendors'/Sellers' Experience.
Responsibilities
- Demonstrates effective, clear, and professional written and oral communication.
- Provides prompt and efficient service to Amazon Vendors and Merchants, including the appropriate escalation of Vendors' issues.
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