David Kennedy Recruitment is searching for a French speaking Customer Onboarding and Success Manager to join our client's team in Dublin. Our client is a leader in outsourced inside sales, outsourced partner enablement, and outsourced customer success.
Position: Customer Onboarding and Success Manager
Location: Dublin, Republic of Ireland
Work model: Remote within Ireland, Hybrid in Dublin
Employment type: Temporary Contract, Full-time
Remuneration: Base salary + bonus
DUTIES AND RESPONSIBILITIES: Lead technical onboarding for new clients within the designated region. Stay knowledgeable about technical integrations with software partners, ensuring comprehensive support to clients. Assess client needs and goals to plan for seamless integration with their existing systems, technologies, and infrastructure. Support new clients throughout the onboarding process, helping them achieve successful outcomes. Foster long-term partnerships by building and maintaining strong relationships with clients. Stay up-to-date on the features, functionality, and practical applications of all product offerings to offer expert guidance. Manage accounts directly, striving to exceed quarterly and annual sales targets. Analyze data to identify key opportunities, and implement data-driven strategies to boost sales growth. Collaborate with marketing to create and deliver high-quality onboarding and troubleshooting materials for new customers. Work closely with cross-functional teams (sales, product, and engineering) to ensure alignment and success. Keep informed on industry trends, the competitive landscape, and emerging technologies, providing valuable insights to both clients and the sales team. REQUIREMENTS: Minimum 2 years experience in account management, partner support, pre-sales support, post-sales support, technical issue resolution, or client-facing technical discovery. Native or fluent in French (C1 level), with strong proficiency in both written and spoken communication. Experience in industries such as online brokers, online marketplace software, IT services, or the SaaS sector is preferred. Strong communication and presentation skills. Excellent project management abilities. Analytical skills with the ability to interpret data and use it to guide decision-making. Exceptional time management and prioritization skills. Comfortable working in both strategic and tactical roles, especially in dynamic or ambiguous environments. Ability to work effectively under tight deadlines, adapt to shifting priorities, and balance immediate needs with long-term goals. Adaptable to shifting priorities and evolving business needs. OFFER: Excellent remuneration package based on experience, skills, and performance. Be part of a dynamic and creative team with a positive and friendly atmosphere. Guidance and tools to reach your full potential
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