The Company:Entrust relies on curious, dedicated and innovative individuals who anticipate the future and provide solutions for a more connected, mobile, and secure world. Entrust's technologies and expertise help government agencies, enterprises, and financial institutions in more than 150 countries serve and safeguard citizens, employees, and consumers.We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. Entrust expects and encourages all individuals to accept and respect one another and, of course, to be themselves.We are looking for Solutions Engineer.Position Overview:In this role, the Solutions Engineer will be the Subject Matter Expert (SME) on the Entrust Digital Card Solution (DCS) and will act as a technical trusted advisor for customers onboarding. She/He will be part of the Entrust Professional Services team and will be involved in the overall lifecycle of the customer onboarding process, up to the go-live phase then to the support.She/He will act as the interface between Entrust and its customers, using both IT and business skills to help clients implement tailored solutions in their business processes. Additionally, she/he will partner with sales/pre-sales to assess customer requirements and partner with R&D and product management to provide feedback for continuous improvement. She/He is a technical and customer-facing role, responsible for successful customer onboarding.Responsibilities:Be the technical trusted advisor to Customers during the implementation phase in close relation with the project manager.Assist Customers in the development, integration, deployment, and installation of DCS products in their environment.Collaborate with the project management team to deliver projects to Customers in a timely manner.Support project managers on the technical aspects of projects (integration in Customers ecosystems, mobile applications development via SDK and APIs).Lead resolution of Customers deployment issues during the project phase and coordinate escalation to Product and R&D as appropriate.Operate within the helpdesk software, updating tickets and generating knowledgebase articles.Provide Customers training and support, mainly remote and occasionally on-site, on integration of SDK & APIs in a mobile/web banking application.Design user manuals (installation, operation, etc.) as well as project-specific training materials.Configure the customer environments in the Entrust cloud.Be a proactive source of proposals regarding both implementation processes and tools improvements, and new Entrust products or features integration.Respect the schedules and the charges allocated for this work.Review the impact of new DCS releases, new DCS product features, and delivery schedules on Customer's implementation processes.Basic Qualifications:A first experience in mobile applications software development.Bachelor's degree in computing science, engineering, mathematics, or related field of study.Fluent in English; a second language is a must (French/Spanish/Arabic).Ability to perform customer-facing roles.Appetite for technology and innovation; desire to learn.Experience acting as an escalation point for complex customer tickets.Preferred Qualifications:Experience with tokenization, tokenization platforms, and associated flows (MDES, VTS).Experience with financial payment technology.Experience in Cloud deployments.Experienced in Mobile SDK, Web services, and/or APIs.Conduct on-site installation, integration, and configuration of Datacard solutions including integration with 3rd party products, while developing a good rapport with those customers.Assist customers with post-deployment issues and identify new opportunities.Aid Customer Support in resolving customers' technical issues.Conduct software testing.Work with toolkits and SDKs.Identify and troubleshoot issues that arise in any of these areas: servers, networks, TCP/IP, RS-232, Microsoft and Linux operating systems, databases, hardware, fault-tolerance, availability, and scalability.About Entrust:Entrust keeps the world moving safely by enabling trusted identities, payments, and data protection around the globe. Today more than ever, people demand seamless, secure experiences, whether they're crossing borders, making a purchase, or accessing corporate networks. With our unmatched breadth of digital security and credential issuance solutions, it's no wonder the world's most trusted organizations trust us.Entrust Corporation is an EOE/AA/Veteran/People with Disabilities employer. Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.
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