CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability.
You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.
Job Description:The purpose is to build great relationships with our customers, educate them about CHEP and ensure we can work together to maintain/improve our asset productivity targets and measures. Visits will be created via data driven triggers in which we will target specific customers to ensure CHEP assets are free from misuse and returned to CHEP, or re-use paid for.
Major Accountabilities:Location Servicing:Account servicing and management of approximately 180 retail customer locations.Share data and educate customers about CHEP performance/asset KPIs.Build relations with a network of key contacts at locations to establish and maintain CHEP equipment controls.Train and influence Distributor locations to ensure the CHEP service is delivered, leading to improved customer satisfaction and CHEP collection performance.Implement and encourage the use of MyCHEP whilst on site where relevant.Reduce growth, reduce equipment losses and subsequently maximize asset productivity for CHEP.Support stray recovery programs by regularly reporting equipment which is sited outside of the pool.Build relationships with various contacts at customer locations (Directors, down to warehouse operatives), along with the size of the locations we visit (large multinational distributors to local garden centres). Data/Administration:Using and analyzing data to understand behavior and prioritize the visit of accounts.Understand and translate key metrics within account performance reports.Understanding our BRIX digital data, verifying it and using it to challenge and change customer behaviors.Use the data to help understand local account/market knowledge.Use of CHEP software: Salesforce, Team Haven, Brix, PowerBI. Asset Productivity:Negotiation with retailers to improve local performance at customer locations, reducing losses and improve cycle time.Provide feedback on market and customer information to relevant teams I.E New Business, Asset Protection.Drive and convert secondary unpaid usage of CHEP equipment into profitable revenue for CHEP, in line with an agreed Retail Commercial Policy, or negotiate the cease of using CHEP assets. Time Management:The role is a field-based position that requires the executive to spend almost the entire work week visiting customers.Managing all accounts within Portfolio.Expect to visit a large number of locations in person each week. Experience:Ideally 18 months experience in your current role.Ideally 2 years' experience in a customer facing role.Customer Service/Account Management in a service company or FMCG sector where analysis and attention to detail is a key success factor. Skills and Knowledge:Strong relationship building and interpersonal skills.Excellent negotiation skills with examples of success.Analytically minded with great attention to detail.Capacity to identify improvement and drive forward.Team player with the ability to work on own initiative.Structured and disciplined individual who is comfortable with detail and can work well under pressure.Excellent time, task and Relationship Management skills.Computer literate. Preferred Education:Degree and equivalent. Preferred Level of Work Experience:3 - 5 years. We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential.
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