Donaldson is committed to solving the world's most complex filtration challenges.
Employing innovation and breakthrough solutions, we are advancing filtration for a cleaner world.
We look for the best people to help us succeed, offering opportunities to learn, effect change, and make meaningful contributions at work and in our communities.
This is a place where you can make a world of difference.
We are currently looking for a Customer Service Representative that will be focused on handling customers' purchasing orders for our IAF Benelux customers, developing strong relationships with the assigned accounts, and supporting the sales team for continuous market growth of this region.
The position will be based in Terrassa (Barcelona, Spain) and 60% remote working.
Key Responsibilities:Process, monitor and follow-up customers' purchasing ordersEnsure effective service and administrative support for the assigned customerProvide delivery commitment to customers and follow-up on order activity, to alert customers and sales team in case of discrepanciesManage invoice creation, corrections, and the return of the material activitiesReceive and process customer inquiries on standard pricing, lead-time, products, and availability, through efficient and friendly communication with customers, to maintain excellent customer relationshipsCoordinate internally with other departments, such as sales, logistics, finance and production, to keep all aware of customer activitiesRelevant Experience and Skills:Minimum of 1 year of experience in customer service, administration, or logisticsWorking knowledge of MS Office packages and OutlookKnowledge of Oracle R12, incoterms, payment terms and CRM are an assetDutch & English fluent, also French would be an assetFlexibility, ability to multitask, manage time and adapt to changesPro-active attitude, ability to make decisions when necessary, and to be a team playerWhat's offered:Join a multinational company with a multicultural work environment and internal growth opportunitiesPermanent position and competitive salary according to your experienceDaily shuttle bus from Plaza España (Barcelona) to our office in TerrassaFlexible work schedule (7.30 - 9.30h to 16.30 to 18.30h)Hybrid Working from Home policy (60% of remote working)Initial training is at the office for a period of 2 monthsSocial Benefits after 1 year seniority (health and life insurance, pension plan) on top of your salaryUnlimited coffee, fresh fruit during office days and free online Spanish lessons outside working hoursCome make a World of Difference!
Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
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