.Welcome to Nippon Gases NIPPON GASESNoxtec - Customer Service TechnicianJob descriptionNoxtec Development,established in 2016, part of Nippon Gases, develops, manufactures anddistributes high technology medical devices with an important added value forthe users and patients globally.Over theyears, Noxtec has developed extensive know-how in inhaled nitric oxidetherapies, starting in neonatal intensive care units and then focusing on pediatricand adult patients, playing a key role during the treatment of Covid-19patients.Theposition will be responsible for Customer Service as the first point of contactfor queries for technical issues. The finalcandidate will handle the Customer Service Technical Support globally,providingboth virtual and face-to-face technical assistance to our customers.Responsibilities :- Conduct fault finding activities, employing suitable techniques and judgement to diagnose issues, determine fault causes, and propose effective solutions for hardware / software faults, system, and more.- Perform calibration, electrical, and functional safety testing on a broad spectrum of medical equipment, subsequently delivering analytical condition reports.- Maintain meticulous records of equipment defects, work conducted, components utilised, and test outcomes in the designated engineering database.- Collaborate with third-party entities to procure spare parts for repairs and upgrades, and liaise with Manufacturers.- Skilfully fit replacement storage devices in medical equipment and proficiently (re)install associated software, including performing backup, recovery, and database rebuilding within specialised medical software applications.- Conduct customer and peer training both locally and internationally.- Assist in the growth and direction of business in different geographic areas.Job requirementsRequirements :- University degree in electronic engineering or similar.- At least 2 years of professional experience as qualified technician, engineer or equivalent in medical devices.- Technical analytical skills.- Excellent communication and interpersonal skills.- Customer-oriented attitude; deals tactfully and effectively with differences of opinion, excellent listening and interpersonal skills.- Fluency in English and Spanish.- Availability to travel.- Valid driving license and passport.About UsNippon Gases is one of the leading companies in the industrial and medical gases business in Europe. We service more than 150,000 customers and have a diversified involvement in broad industries such as healthcare, food, manufacturing, metallurgy, chemical products, electronics and energy.We aim to create social value through innovative gas solutions that increase industrial productivity, enhance human well-being and contribute to a more sustainable future.Making life better through gas technology.What can you expect from us?We are an industrial company in which safety and integrity come first, as it could not be otherwise
