Norwegian Technical Support Advisor Es

As a Technical Support Advisor, you will be responsible for handling customers' technical questions and issues. You will mainly be in contact with customers via email and phone. The position is open until the right candidate is found. Job Responsibilities: In a correct, customer-friendly, and efficient manner, answer and/or solve complex technical questions or problems posed by customers via telephone or email. Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions. Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems. Per customer contact, gather and document all relevant information into the system to ensure a high level of service is delivered. Keep up to date with all new developments in the technical area, networks, and consumer electronics relating to the position. What We Are Looking For: Native level of Norwegian. Fluent English. A strong technical affinity; experience in the technical field is a plus. Knowledge of network architecture and Consumer Electronics products (wireless audio, smart displays, etc.). A good understanding of the MS Office environment is essential. Good telephone etiquette. Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment is beneficial. Are you ready to go on an adventure? Send your CV to me ( ) and I will help you with the application process. Additional Information: Holiday - 21 Days Relocation - Ask the recruiter Trial Period - 3 Months Start Date - Now #J-18808-Ljbffr