Company DescriptionAt H&M; Group Customer Service, we contribute to H&M; Groups vision and growth by making our customers lives easier, providing our customers with exceptional guidance and inspiration, whenever and wherever they contact us. We are a multichannel and multi-brand organization with around 3500 colleagues globally and 17 established CS Centres around the world, so far.We are looking for an enthusiastic and structured Norwegian Team Leader, who together with our Customer Service agents, can assure the best experience for our customers.Job DescriptionWhat will you be doing?Lead, manage and inspire a team of Customer Service agentsImplement and drive toward goals with your team, while developing yourself and othersConstantly improve the overall performance of employees by giving feedbackBe focused on customer value, and support your staff, so they can give the best customer experienceMake decisions that benefit our customers, colleagues and businessCreate an inspiring work environment where excellence in customer service and employee satisfaction go hand in handConduct feedback, dialogue and salary talks according to our processesIdentify future talent and develop colleagues to provide a succession pipelineQualificationsWho are we looking for?Just like everybody at H&M; you are results-driven, open-minded, curious, ambitious and collaboratively focused. Furthermore, you have:Excellent level in the Norwegian language, both written and spokenLeadership experience meaning you are a strong leader who leads by exampleGreat communication skills with a coaching approach and a passion for leading people in changeAn act, learn and adapt mindsetGood organizational skills and ability to work under your own direction and planningGreat skills in setting goals and follow-up on them accordingly with your teamThe ability to prioritize and plan for our colleagues, business and customersA fair, empathetic and committed mindset to both the business and the wellbeing of our colleaguesGood computer literacy and capable and eager learning new thingsProficient in the English languageAn advantage if you have experience in handling employee relations matters by following Spanish local law (Collective Agreement)Additional InformationAbout H&M;H&M; Group is a family of brands with the desire to make great design available to everyone in a sustainable and circular way. Rapid technological development is transforming the fashion retail industry. We are seizing this opportunity to not only challenge ourselves, but the whole industry with the aim to be the most impactful ecosystem. We operate on a large scale across 74 markets. From AI to data-driven business development, user experience to engineering, we turn business challenges into innovative tech solutions - making H&M; Group a global leader in combining tech, fashion, and design.What's in it for you?Besides the obvious benefits such as staff discount card, flexible work life, learning communities, wellness benefits etc. you are joining a unique value driven culture and community where you can be yourself. Additionally, you can expect:Personal growth as a professional and excellent opportunities to grow within the companyLots of room to work on great ideasInspiring environmentThis is a fulltime position with a permanent contract that includes working hours during evenings and weekends. The role is located in Barcelona, Spain. We look forward hearing from you!
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