Viking provides roadside assistance services in Norway, Sweden, Denmark, and Finland. Additionally, we assist drivers throughout Europe via our network and international partners. We ensure the efficient and safe mobility of vehicles and passengers, no matter where the breakdown occurs. We assist in Norwegian, Swedish, Finnish, Danish, and English languages.
As a customer service consultant, your tasks will involve receiving and responding to phone inquiries from our customers who need roadside assistance. The customers may find themselves in vulnerable situations, and our job is to help and assist them. It is important to us that they receive the right assistance. You will often be the first person a customer talks to when something has happened on the road.
We are looking for employees who work well independently and are passionate about delivering excellent service to our customers. As a customer service consultant, you will work as part of a larger team that helps and supports each other when needed. To accomplish this, you will work in various systems to solve challenges as effectively as possible. Additionally, you will assist our partners in the insurance and automotive industry with various questions related to roadside assistance.
To succeed in this role, we would like you to possess the following skills:
Experience in customer serviceFluent in Norwegian, both spoken and writtenProficient in English, both spoken and writtenGood knowledge of data/technology/systemsA clean criminal record is a prerequisiteYou will fit right in at Viking if you:
Value good work ethicsHave strong teamwork skillsExcel in communicationAre comfortable working both individually and in a teamAre at ease with data and phone as work toolsAre detail-oriented and enjoy complex tasksAre solution-oriented with customers and colleaguesAre curious and eager to acquire new knowledgeThrive in a fast-paced environment and adapt easily to changeWant to be a part of a solid team with a strong cultureFor the right candidates, we can offer:
Brand new offices in Fuengirola, MálagaA great work environment with experienced and curious colleaguesComprehensive and structured trainingExcellent opportunities for personal and professional developmentA rotating schedule within 24/7 operationsCompetitive conditions + benefitsLong-term contractWill you be our new colleague? We look forward to hearing from you! Applications will be reviewed on an ongoing basis. The starting month will be in February.
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