Are you passionate about everything online, with an eye for details? Become a member of our strong and growing social media team in Athens! We are looking for talents with great Norwegian & English skills who will join us in our state-of-the-art working environment in Greece, after relocating to Athens.
Be part of a strong team that reviews and categorizes social media commercial ads, and also reviews and moderates business content, helping to build a better user experience.
Teleperformance Greece connects customers with the world's top brands for more than 30 years. With a team of more than 12,000 employees from 109+ nationalities, we proudly represent the leading global businesses.
Note: This position is not a remote/work-from-home position. Our teams are based in our state-of-the-art offices in Athens, Greece (Moschato and Piraeus).
What you will do:Review and categorize social media content based on specific guidelines.Ensure that all information uploaded by users follow the guidelines based on client's policies.Make well balanced decisions to be an effective advocate for the online community.Ensure high quality and safe experiences for both people and businesses.Apply a content policy to digital content and execute handling procedures with consistency.Assist customers via chat, email or phone (depending on the project).Identify inefficiencies in workflows and suggest solutions.Follow company and client procedures and guidelines.What we expect from you:Excellent verbal and written skills in NorwegianVery good English knowledgeExceptional communication and soft skills, as well as problem-solving skillsAbility to use Windows Operating Systems, internet applications and MS OfficeSolid team, and collaboration skills, work independently with limited supervisionAttention to detail and ability to distinguish self-beliefs from moderated content and policiesBe positive and proactive and have a desire for applying continuous improvement processesExperience in Content Moderation, Social Media or Customer Support will be considered as an advantageWhat we offer to you:Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process - all at no cost to you)Competitive monthly salary + 2 extra salaries per yearRefer-A-Friend: Bring your friends and receive great bonuses!Health care benefits and numerous other discountsFull training by certified instructorsProfessional growth & development opportunitiesSpecial events as well as community & social responsibility initiativesFree online Greek language coursesState of the art premises, providing a great working environment with relaxing break areasWork for a Great Place to Work-Certified Company that fosters diversity
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