Location Barcelona city center (close to Diagonal metro station).
We are complying with advice from the government to ensure we can continue working within safe social distancing guidelines.
This means that applicants must have these capabilities, if they need to work from home:
A practical work environment including a comfortable and safe space to work with minimal noise disruption and a table and chair to work fromA Windows PC with Windows 10 or Apple Mac with Mac OS 10.15 or higher, 4 GB RAMA Mobile Phone with Spanish SIM card200kb home internetMicrophone is mandatory incorporated in the PC or laptopJob Description For our Customer Service Center in Barcelona, Spain, we are looking for Customer Service Agents who are excellent (both spoken and written) in the Norwegian language.
The employment is full-time with a permanent contract.
We require that you provide us with evidence of your proof of right to work in Spain (mandatory NIE number).
The job of a Customer Service Agent comes with responsibility – and lots of fun.
Your to-do list includes:
Provide fantastic service in all situations - your contact with the customer per phone or email is essential to the customer's shopping experienceCommunicate clearly - part of the contact with our customers takes place in writing, and therefore your ability to formulate yourself clearly is importantActively contribute to the work with our values and work environment.
Feedback and teamwork are our greatest strengthsYour Profile: We believe you are a sales-minded, social, open, communicative, and ambitious team player full of drive and optimism.
Your personal qualities also include:
Strong communication skills in writing and speaking - you are the ambassador, and your ability to create good relationships with our customers is the key to successFluent Norwegian as a native languageUnderstanding and communicating in English, both orally and in writing - as part of an international company, a large part of our daily work is done in EnglishWorking thoroughly and efficiently with routine tasks - you can always ensure the quality of both new and repeated tasksA positive approach to solving every customer's challengesA good IT understanding and enjoyment in guiding our customers when navigating our digital platforms such as our website and appA great personal drive for development in customer service - we are constantly working with ambitious goals
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