Key Responsibilities: Handle customer inquiries via phone, email, and chat in Norwegian and English.Assist customers with booking-related questions, technical support, and general inquiries.Provide effective solutions by troubleshooting and understanding customer needs.Maintain accurate records of customer interactions using CRM systems.Collaborate with other departments to ensure efficient issue resolution.Stay informed about company products, services, and policies to provide up-to-date information. Requirements: Native Norwegian speaker with advanced English proficiency.Excellent communication and interpersonal skills, both written and spoken.Strong PC skills, including Office 365, CRM databases, and other internal platforms.Problem-solving and solution-driven mentality.A positive and motivated attitude to handle challenging customer situations.Goal-oriented work approach.Ability to adapt to changing priorities and business processes.Affinity with accommodation platforms is a plus.Previous experience in customer service or contact center environments is valued.Availability to work from the office and from home (within 100km from the office). Contract Details: 39 hours per week full-time contract (Monday to Sunday), with fixed working hours and 2 days off per week.Rotating shifts: 09:00-20:00.Initial temporary contract with the potential for a permanent position based on business needs.27 working days of holiday per year. Benefits: "Feel Good" program including Spanish lessons, quizzes with prizes, and free group activities such as running, beach volleyball, and roller skating.Free private health insurance upon obtaining a permanent contract.Flexible remuneration options for nursery school and transport after the probation period.Multicultural and international working environment.Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield).Free coffee daily and free fruit once a week.Opportunities to learn and grow within an industry-leading department.3 weeks of initial training and ongoing personal coaching.