Norwegian Customer Experience Agent To Barcelona

The Wise Seeker is the leading HR technology company in unbiased talent evaluation.With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.RequirementsStrong preference for candidates based in Barcelona, Spain; willing to consider candidates able to relocate to BarcelonaNative / Fluent in Norwegian (verbal and written), with a good command of EnglishStrong customer orientation (previous customer service experience is advantageous)Available to work shifts (International Call Centre)Office-basedStrong PC literacyJob DescriptionRespond to customer enquiries via chats, calls, social media queries & emailsProvide customers with product and service informationResearch required information using available resourcesIdentify customer needsManage and resolve customer complaintsMaintain an up to date customer information systemIdentify and escalate priority issuesFollow up customer calls where necessarySkillsGoal-orientedProactiveSense of urgencyPositive and professionalStrong communicator – verbal and writtenWilling to go above and beyond to exceed customer expectationsStrong time managementAccurate and able to follow processes and procedures#LI-YM1