HBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality. We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:Are you looking for a role within a fast-paced, customer focused global leader and with a challenging technology environment? Here at Hotelbeds, the NOC team support our business operations by processing more than 50,000 requests per second with answers provided in less than 1 second.
Our NOC team focuses on 24x7 monitoring, detecting and reporting any issues that could affect platform stability, managing technically the main issues fixing them, coordinating the teams and communicating the issue status across the company. The company is immersed in a technological transformation becoming a travel-tech company and this role is fundamental to achieve this goal.
What you'll do Provide level 1 support for the different systems and services.Monitor all Hotelbeds systems.Prioritize and address events detected by monitoring systems.Adhere to documented procedures to resolve issues.Create documentation for common issues and resolutions.Manage issues escalation and communication details.Recommend technical improvements and needs on the platform.What you'll bring Knowledge of Linux system administration.FP I in Microsystems or any FP II in Computer Science or equivalent.Strong technical, logical, analytical, and problem-solving skills.Willing to join in a continuous learning career path to quickly gain Cloud certificates such as GCP, AWS or other administration tools like Jenkins, Kubernetes etc.Self-motivated with great teamwork.Ability to handle and perform in priority situations.Knowledge of monitoring and logging tooling (Nagios, Grafana, Kibana…).Knowledge of Cloud computing (GCP, AWS, Azure, Alibaba).Troubleshooting and debugging skills.Knowledge of Information Security best practices.Knowledge of any scripting language (Bash, Python…)You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.Have the opportunity to build strong and lasting business relationships and friendships from around the world.Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.About UsIn case you didn't know, we're one of the world's leading travel tech businesses. We're game-changers, disruptors and the people who connect the world's travel players, the glue that bonds us all together.
What do we do? We buy room nights from hotels that we sell on to our network of high value clients such as tour operators and travel agents.We use our innovative tech platforms to distribute these room nights to our clients, who sell them on to the end customer.We can also offer experiences (like excursions, theme park tickets and other fun stuff) and transport options to our clients so they can make amazing packages for their customers.We help our partners to grow – because when they grow, we grow.3000+ Awesome People
88 Different Nationalities
300k Hotels Worldwide
60k High Value Clients
1 Team 1 Culture 1 Mission
140 Source Markets Worldwide
ESG (Environment, Sustainability, Governance)Now more than ever, ESG is critical to our business, and we don't just talk about it, we put our words into action.
We've joined Amazon and The Climate Pledge to become net zero carbon by 2040, a decade ahead of the Paris Climate Agreement.
We've been certified as carbon neutral for four years in a row.
We're committed to protecting the environment in all the places we work.
We support the economic and social development of our regions through our Corporate Volunteering Programme.
We respect human rights and work hard to make sure we don't commit any violations.
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