.A propos de TalanWhy Talan?For more than 15 years, Talan Group has been advising companies and administrations, supporting them and implementing their transformation projects in Europe, America, Africa and Asia.Our main goal is to support organizations in their journey to the future. In Talan Spain we make it real through digital transformation.We put people at the center, and we rely on collective intelligence, diversity, pragmatism and agility. We believe in environments based on trust, excellence, collaboration, flexibility and respect.In addition, we lean on cultural, business, Agile and technological transformation through Artificial Intelligence, Big Data, Blockchain and RPAs.At Talan we are looking for people like you: innovative, talented and eager to improve every day in our environment.Talan is growing in Málaga and in Madrid! Your first assignment will be with a large insurance client. You will be a part of a larger team and you will have a chance to work in an international environment.WHAT YOU WILL BE DOING?As the Omnichannel Project Manager, you will be responsible for leading and overseeing the successful implementation of omnichannel initiatives and projects. You will collaborate with cross-functional teams, including digital marketing, e-commerce, supply chain, and IT, to ensure seamless integration and consistency across all customer touchpoints. Your expertise in project management and omnichannel strategy will play a pivotal role in enhancing customer satisfaction and driving business growth.ResponsibilitiesLead and manage omnichannel projects from concept to execution, ensuring alignment with the company's strategic objectives.Develop comprehensive project plans, encompassing scope, timelines, resources, and deliverables for omnichannel initiatives.Collaborate with various departments to define omnichannel requirements and deliver an integrated customer experience.Ensure consistent branding, messaging, and user experience across all channels, including online and offline touchpoints.Identify and resolve potential conflicts between different channels to maintain a unified customer journey.Implement best practices for data analysis and customer insights to optimize omnichannel strategies.Conduct regular project status meetings, providing updates to stakeholders and team members.Monitor and analyze project performance metrics, measuring success against defined KPIs.Manage project budgets, allocate resources efficiently, and optimize project costs.Identify opportunities for process improvement and implement solutions to enhance operational efficiency.Foster a collaborative work environment, promoting teamwork and knowledge sharing.RequirementsBachelor's degree in Business Administration, Marketing, or a related field.Proven experience (3+ years) as a Project Manager in the retail industry, with a focus on omnichannel initiatives.Exceptional proficiency in English, both written and verbal, is essential
