Nnp947 - Crm Business Analyst

CRM Business Analyst – 5+ Years experienceLocation: Barcelona, Saint Cugat (onsite work)Salary: 37-40K Euros per Annum.Employment type: Full time for CRM roles.Customer feedback indicates that CRM to Microsoft Dynamics integration is a must, and candidates must have hands-on experience with Microsoft Dynamics.Responsibilities: Excellent business analysis and PM skills coupled with excellent techniques and ideally with some methodology.Ability to analyze the structure of the business (integration between Marketing, Sales & Customer Services/Post Sales).Perform analytics tasks.Understanding of Customer Journey & Processes.As-Is/To-Be process mapping.Ability to streamline processes.Strong Documentation Management Experience.Align internal and external stakeholders regarding the benefits of new technology or strategies/requirements/processes.Run workshops and training sessions to ensure understanding of processes involved.At least 3 to 5 years' experience working with a CRM system, ideally with MS Dynamics CE.Discover and implement new requirements into future design.Write complete user stories to illustrate the requirements for new features for the Dev team.Support CRM IT PM to plan development and rollout of new CRM features.Support Product Owner in the agile build and management of the CRM backlog.Support CRM team during testing phase of each release by writing business scenarios in accordance with relevant business processes and solution design.Capture enhancement requirements from support cases and create user stories for the CRM backlog.El anuncio original lo puedes encontrar en Kit Empleo:https://www.Kitempleo.Es/empleo/130781739/nnp947-crm-business-analyst-barcelona/?utm_source=html#J-18808-Ljbffr