Top Reasons to work with TDCX:
Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?
Respond to and address customer problems in a timely manner utilizing our support system.
Support customers in a high-quality, engaging, and empathetic 1:1 discussion.
Troubleshoot technical issues if required.
Utilize proprietary and external tools and resources to identify and resolve customer inquiries.
Provide feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.
Understand the technical back end and operations of our project.
Improve and expand technical knowledge and familiarity with technical issues to better assist customers.
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
Candidate must possess at least a Diploma, Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
Preferably with 2 years of working experience in the related field; however, fresh graduates are encouraged to apply.
Possesses strong time management skills and is motivated to exceed expectations.
Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).
Proficient with day-to-day usage of computers and mobile phones (e.g., familiar with email, basic internet/hardware troubleshooting, mobile app installation and payments, etc.).
Excellent verbal and written communication skills in English and the language of the supporting market.
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