Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game.
To work in retail is to be the face of NIKE, Inc. With a relentless focus on product knowledge and customer service, Nike Retail teams give valuable experiences to consumers every day. From Shanghai to San Francisco, every store has a unique perspective and hosts an inspiring community of sport and style devotees. A career in Nike Retail demands creativity and ambition and offers the opportunity to grow with some of the best athletes, teammates and retail partners in the industry.
In our NIKE Retail Stores, we use special names for positions: every store manager is called "head coach", every assistant store manager is called "assistant head coach", every department manager is called "coach", every team leader is called "lead", and every sales associate is called "athlete".
Join the NIKE, Inc. team.
As a COACH, you will enjoy:
Utilizing your exceptional customer service skills to provide premium brand experiences to our customers.Leading, mentoring and motivating employees in your department and ensuring an excellent work environment.Managing the daily operations in your department to achieve sales goals (e.g., through digital services, visual presentations or on the sales floor).Identifying and enhancing areas based on customer feedback.Representing the brand in NIKE initiatives and training the team.Ensuring the store meets all NIKE standards and guidelines.Collaborating with your business partners in the stores and at headquarters.Specifically, our store structure features the following three coach functions:
COMMERCIALLeading a team that can efficiently receive products, conduct accurate inventories, and meet presentation standards.Ensuring that all inventory processes function well so that the sales floor is always full, well presented, and meets brand standards.Working with department leaders who will oversee individual components (product receiving and visual presentation) while you manage the overall in-store experience with the products.Being in charge of preparing monthly launch initiatives.Using our reporting tools to make the best business decisions.Conducting accurate inventory to fulfill digital orders.ATHLETE EXPERIENCEEnsuring the team has the tools to provide the highest quality athlete experiences.Leading NIKE Community Ambassador activities to strengthen the team.Overseeing the hiring and onboarding process in collaboration with experienced store leaders.Managing store schedules.Collaborating with the store team to implement and maintain a positive NIKE culture.CUSTOMER EXPERIENCEDemonstrating how to provide our service on the sales floor and enhancing customer experiences.Ensuring resources are available for the team to have brand knowledge on all aspects of customer service, such as utilizing digital services.Completing specific training and informing athlete services.These are the benefits:
An attractive salary that evolves with the market and experience.The opportunity to receive monthly bonuses.Exciting employee discounts in-store and online.A fantastic benefits package.Exciting job and training opportunities.Regular training on leadership, sales, and products.A motivating and dynamic environment that values diversity, equity, and inclusion.Employee uniform to represent NIKE and foster team spirit.Access to sports activities.Opportunities to participate in unique NIKE moments.This is what you need to offer:
Passion for NIKE and sports.More than 2 years of retail or leadership experience.Strong oral and written English skills.Skills and experience to provide exceptional customer service.Ability to train and develop a strong team.Focus on communication.Flexibility to work different shifts and weekends.NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete in the world.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
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