SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona's waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! Job DescriptionWhat you'll do We are looking for an experienced Night Manager to join the pre-opening team at SLS Barcelona.
Under the guidance of the Front Office Manager, the Night Manager will lead and supervise the Front Office department's operational functions throughout the night.
Lead and supervise night shifts, ensuring safety, security, and a seamless guest experience.Undertake a review of end-of-day takings against logged reports.Edit all reports to ensure accuracy and full completion, investigating any anomalies found between daily reports and takings.Train the Front Office night team in ensuring the accurate completion of systems and processes.Conduct nightly audits, meticulously reconciling accounts to ensure accuracy.Ensure credit card system reconciles to daily transaction lists.Collaborate with the team to enforce procedures, creating a tranquil environment.Manage overnight reservations and check-ins, providing efficient and friendly service.Greet and assist guests in a warm, courteous, and professional manner.Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction.QualificationsWhat we are looking for... Minimum of 2 years of Front Office experience at night shift, preferably in an upscale or lifestyle brand hotel.Previous experience with pre-opening of a hotel is a big plus.Someone who understands, celebrates and embraces the SLS brand values.Ability to work independently and to partner with others to promote an environment of teamwork.Ability to multitask, work in a fast-paced environment, meet deadlines and have a high-level attention to detail.You combine analytical and methodical thinking with high attention to detail and a solution-focused approach.Excellent verbal and written communication skills. Fluent in Spanish and English.You make people feel good - your team, guests, and colleagues alike. You make a positive impact.You are an excellent relationship builder, confident in working with other teams and leaders; you're passionate about what we can achieve together.You take ownership of important issues, solve problems, and make effective decisions.You learn quickly and adapt to SLS's unique culture.You are humble and open to ideas. We leave our ego at the door and help get things done.You're up for doing things differently and trying (almost) everything once.You want to be part of a team that works hard, supports each other and has fun along the way.Additional InformationWhat's in it for you... The opportunity to join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand.The chance to challenge the norm and work in an environment that is both creative and rewarding.Become part of a team that's very passionate about creating great hospitality experiences and exploring new locations at every opportunity.A competitive package and plenty of opportunity for development.Excellent discounts across the entire Ennismore family of brands.
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