Empresas: SLS BarcelonaWhat you'll do We are looking for an experienced Night Manager to join the pre-opening team at SLS Barcelona. Under the guidance of the Front Office Manager, the Night Manager will lead and supervise the Front Office department's operational functions throughout the night. - Lead and supervise night shifts, ensuring safety, security, and a seamless guest experience. - Undertake a review of end-of-day takings against logged reports. - Edit all reports to ensure accuracy and full completion, investigating any anomalies found between daily reports and takings. - Train the Front Office night team in ensuring the accurate completion of systems and processes. - Conduct nightly audits, meticulously reconciling accounts to ensure accuracy. - Ensure credit card system reconciles to daily transaction lists. - Collaborate with the team to enforce procedures, creating a tranquil environment. - Manage overnight reservations and check-ins, providing efficient and friendly service. - Greet and assist guests in a warm, courteous, and professional manner. - Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction.Requisitos : What we are looking for... - Minimum of 2 years of Front Office experience at night shift, preferably in an upscale or lifestyle brand hotel. - Previous experience with pre-opening of a hotel is a big plus. - Someone who understands, celebrates and embraces the SLS brand values. - Ability to work independently and to partner with others to promote an environment of teamwork. - Ability to multitask, work in a fast-paced environment, meet deadlines and have a high-level attention to detail. - You combine analytical and methodical thinking with high attention to detail and a solution-focused approach. - Excellent verbal and written communication skills. Fluent in Spanish and English. - You make people feel good - your team, guests, and colleagues alike. You make a positive impact. - You are an excellent relationship builder, confident in working with other teams and leaders; you're passionate about what we can achieve together. - You take ownership of important issues, solve problems, and make effective decisions. - You learn quickly and adapt to SLS's unique culture. - You are humble and open to ideas. We leave our ego at the door and help get things done. - You're up for doing things differently and trying (almost) everything once. - You want to be part of a team that works hard, supports each other and has fun along the way. What's in it for you... - The opportunity to join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand. - The chance to challenge the norm and work in an environment that is both creative and rewarding. -Become part of a team that's very passionate about creating great hospitality experiences and exploring new locations at every opportunity. -A competitive package and plenty of opportunity for development. -Excellent discounts across the entire Ennismore family of brands.
