Empresas: SLS Barcelona What you'll do We are looking for an experienced Night Manager to join the pre-opening team at SLS Barcelona.
Under the guidance of the Front Office Manager, the Night Manager will lead and supervise the Front Office department's operational functions throughout the night.
- Lead and supervise night shifts, ensuring safety, security, and a seamless guest experience.
- Undertake a review of end-of-day takings against logged reports.
- Edit all reports to ensure accuracy and full completion, investigating any anomalies found between daily reports and takings.
- Train the Front Office night team in ensuring the accurate completion of systems and processes.
- Conduct nightly audits, meticulously reconciling accounts to ensure accuracy.
- Ensure credit card system reconciles to daily transaction lists.
- Collaborate with the team to enforce procedures, creating a tranquil environment.
- Manage overnight reservations and check-ins, providing efficient and friendly service.
- Greet and assist guests in a warm, courteous, and professional manner.
- Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction.
Requisitos : What we are looking for... - Minimum of 2 years of Front Office experience at night shift, preferably in an upscale or lifestyle brand hotel.
- Previous experience with pre-opening of a hotel is a big plus.
- Someone who understands, celebrates and embraces the SLS brand values.
- Ability to work independently and to partner with others to promote an environment of teamwork.
- Ability to multitask, work in a fast-paced environment, meet deadlines and have a high-level attention to detail.
- You combine analytical and methodical thinking with high attention to detail and a solution-focused approach.
- Excellent verbal and written communication skills.
Fluent in Spanish and English.
- You make people feel good - your team, guests, and colleagues alike.
You make a positive impact.
- You are an excellent relationship builder, confident in working with other teams and leaders; you're passionate about what we can achieve together.
- You take ownership of important issues, solve problems, and make effective decisions.
- You learn quickly and adapt to SLS's unique culture.
- You are humble and open to ideas.
We leave our ego at the door and help get things done.
- You're up for doing things differently and trying (almost) everything once.
- You want to be part of a team that works hard, supports each other and has fun along the way.
What's in it for you... - The opportunity to join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
-Become part of a team that's very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
-A competitive package and plenty of opportunity for development.
-Excellent discounts across the entire Ennismore family of brands.
