JOB SUMMARY
Areas of responsibility include Restaurant and Bars. Manages daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods.
Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility.
Determines training needed to accomplish goals, then implements plan.
BUSINESS CONTEXT
EDITION is the industry's first truly global lifestyle hotel brand that successfully combines a personal, intimate and unique hospitality experience on a global scale. Developed in collaboration with Ian Schrager and Marriott Intl., EDITION combines outstanding innovation and design with the highest levels of service execution. It achieves this goal by bringing great personal, friendly, modern service as well as outstanding, one-of-a-kind food, beverage and entertainment offerings, all under one roof. EDITION responds to new emerging cultural and social imperatives. It reflects these changing lifestyles and caters to a vast underserved market of guests expecting and demanding a unique experience, not merely a place to sleep.
CANDIDATE PROFILE
Education and Experience:
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
The ideal candidate will have substantial Food & Beverage experience within the Luxury / Lifestyle market sector.
CORE WORK ACTIVITIES Managing Day-to-Day Operations:
- Supervises and manages employees. Manages all day-to-day operations. Understands employees positions well enough to perform duties in employees absence.
- Maintains service and sanitation standards in restaurant, bar / lounge areas.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
Leading Food and Beverage Team:
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
Ensuring Exceptional Customer Service:
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
Additional Responsibilities:
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, email, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Assists servers and hosts on the floor during meal periods and high demand times.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
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