User Support en Madrid. At Serbyte we are a dynamic and growing company specialized in innovative technological solutions. We are looking for a User Support Data Validation and Quality Assurance Specialist.
Task DescriptionAs part of the support for our information systems your responsibilities will include:
User Support and Guidance
- Assisting users in system usage.
- Managing the publication of documents and records.Monitoring and Reporting
- Tracking incidents and organizing reports.
- Managing user requests.
- Handling error reporting.Documentation Creation
- Drafting and managing user manuals.
- Developing online help content (knowledge bases, FAQs, etc.).
- Managing web documentation.Training
- Preparing and delivering training courses for information systems.Skills and CompetenciesProven knowledge and experience in end-user assistance and support of information systems.Strong IT skills.Familiarity with web platforms, wikis, collaborative sites, and social networks.Excellent communication and writing skills.Ability to work collaboratively within a team.Fluency in English (additional languages may be required depending on project needs).Proficiency in using office automation tools, especially MS Office.Education and Experience RequirementsA minimum of 5 years of relevant education and/or post-secondary experience.At least 2 years of experience in user support for specific systems, collaborative tools, or project-specific methodologies.Work ConditionsRemote work from within the European Union.Standard working days are Monday to Friday with availability expected during Agency holidays due to peak workloads.Work hours are between 08:00 and 20:00 CET.At Serbyte we are committed to the development of our professionals. If you are looking to grow within an expanding company, apply now and join our team!
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