.Job Summary: Manages one or more NEXCOM Hospitality Group (NHG) lodging facility to ensure performance is within established NHG guidelines and standards. The incumbent of this position reports directly to a NHG Regional Vice President. Duties and Responsibilities: Operates a professional Department of Defense (DoD) lodging operation, consistent with those services and amenities provided in a commercial, mid-scale hotel for guests in a Temporary Duty (TDY), Permanent Change of Station (PCS), or Leisure status. Coordinates the alteration, minor construction, painting and preventive maintenance of NHG facilities. Provides oversight for a recurring facility preventive maintenance program and maximizes funding and services supporting effective maintenance efforts. Responsible for the proper maintenance of operating records, files, cash control, receipts and the custody and security of supplies and equipment, fixed assets, etc. Conducts inspections of all areas of NHG Lodging operation(s), identifies problems and/or deficiencies, implements appropriate corrective measures, and follows up to ensure deficiencies are corrected. Ensures compliance with all safety, fire and sanitation regulations, and ensures the safety/security of NHG guests and associates. Coordinates service requirements with the Contract Specialist for items, supplies, services and labor which lend themselves to contract negotiation procedures following NEXCOM policies and procedures. Develops and administers operating and equipment budgets in conjunction with NHG Headquarters. Maintains accountability for the safeguarding of all funds. Provides short and long range financial plans to ensure program goals are met. Participates in the development and execution of the installation NHG business plan, annual budget and capital plan(s). Meets or exceeds budgeted profit margins by accurately forecasting revenues and expenses; prepares timely, well-planned annual budgets that accurately reflect the property's potential business plan. Maintains contact with guests to ensure satisfaction and responds to all inquiries and complaints in a professional and timely manner, in accordance with program standards. Provides customer-facing integration, execution, and management of services and resources at the installation level. Utilizes the NHG Property Management System (PMS) to access guest information and retrieve reservation information for analytics and forecasting. Utilizes the Enterprise Inventory Management System (CORE-HMS) to verify room inventories and modify inventory availability for multiple sales channels (e.G., Call Center, Defense Travel System (DTS), DoD lodging website, etc.) to maximize utilization and revenue generating opportunities. Processes local reservations, reservations through the Central Reservation Center and maintains the Property Management System
