.Mission - As part of AHE NH90 Product Support team, this position contributes to provide technical support to in-service NH90 Spanish fleets (as NHI/AHE DPC), as well as worldwide NH90 fleets related to Front Fuselage matters (as AHE SDR).- This in-service Technical Support Service (TSS) aims to ensure Continuing Airworthiness and fleet serviceability, bringing solutions to technical problems encountered on in-service aircrafts.- AHE Product Support organization acts as unique technical communication channel between NH90 Spanish End Users and AHE/NHI (Industry) for all technical queries & events of Spanish NH90 Fleets. Downstream investigation and resolutions are handled and substantiated within the own AHE organization as prime,and/or within NHI TSS organization and their partners.- In case of FF topics, AHE acts as SDRC, where Product Support organization handled queries and events from all customers and provide expertise and resolution with the AHE SDR support, if necessary.- Transversally support whole department in Operative Planning and Control of Technical Assistance in-field missions.- Main Activities - Be functionally integrated in AHG and NHI Product Support Team (PMT) in the frame of AHE/NHI Technical Support Service (TSS) provided where all in-service technical queries raised by NH90 customers towards Industry are allocated- Placed in Albacete factory hierarchically belongs to AHE S&S; Support Engineering - NH90 Product Support - Department.- Handling answers/solutions within Industry for all kind of technical queries raised by End users/Customers related to NH90 Front Fuselage in all NH90 variants (as FF SDR) and all matters for NH90 GSPA helicopter version (as GSPA DPC).Queries launched by AHE MRO to support NH90 GSPA maintenance revisions and delivery commitments and retrofits are also within this scope.- As entry point of in-service GSPA technical queries, perform first technical assessment and forward investigation to suitably departments within AHE organization as prime/SDR, and/or within NHI TSS organization and their partners, as applicable.- Push, handle and follow up internal investigations/solutions to get answers/substantiation along NHI TSS community and provide technical resolutions to SP customers/End Users queries according to NHI process, and Spanish Military Airworthiness rules in case of GSPA queries.- FF queries are collected from other Nations TSPOCs and deeply analyzed for its complete resolution within (AHE as SDRC).- In coordination with Design Office, definition of repairs (RDAS)for in-service reported damages in FF- Have quick reaction and technical analysis skills in front of in-service technical events and occurrences.- Actively participate and contribute to Airworthiness assessments/investigations (accidents and Mayor incidents) occurred in service from NH90 Spanish variants, as well as FF matters in other variants
