Company Description
SGS is the world's leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 96,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.
Job Description
As SGS's head of IT production, you will work closely with the CIO and other Global heads of functions within IT, to ensure that SGS has a secure, reliable, robust and scalable technology infrastructure to support internal and external clients across all of the locations in which SGS operates.
You will deliver high quality services to all internal customers in terms of IT services and act as a single point of contact for SGS's regional organizations. To be successful, you will head a team of senior engineers working across the group, develop policies and procedures for our systems, manage major incidents and report on performance. You will also manage an outsourcing contract ensuring proper service levels and regular follow up of agreed KPIs.
More specifically, you will: Be responsible for the provision of telecommunications, local and wide-area networks, data centers, hosting and "cloud" infrastructure whether provided by SGS or through third parties.Implement the policies defined by the group CISO and group CIO.Provide a roadmap and develop the infrastructure worldwide anticipating and planning for future requirements.Work with other members of the IT to ensure day-to-day operations are handled efficiently, regular maintenance is undertaken, and that good IT service is provided across all offices to agreed standards.Manage delivery against IT team and SGS standards and assist in their further development.Lead the development and implementation of Infrastructure projects in a suitable manner and ensure that business needs are fully assessed, business participants are fully engaged and that projects deliver the expected benefit.Manage external suppliers and ensure that business continuity and security plans are embedded in every solution.Be the authority on Infrastructure matters and contribute to the development of IT plans and policies.Report on system availability and performance.Manage Infrastructure staff in all locations - ability and willingness to travel.Qualifications
We would expect you to have:
At least 5-7 years' experience in a technical position and experience of heading up and managing an infrastructure team.Bachelor's degree in computer science, information science, or a related field.Strong knowledge of various infrastructure technologies specifically around Microsoft.Understanding of the latest cloud technologies, mainly Azure.Good project management skills.Experience of managing globally dispersed and culturally different individuals and teams.Good financial and commercial experience, managing and building a budget and forecasting.
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