New Business Account Manager - DE Every day, the complex challenges of global shipping and logistics bring growing pains that fast-growing online brands struggle to negotiate.
Getting products into the hands of customers quickly and affordably is a challenge for most.
At Auctane, we serve and champion these merchants every day.
Our software stack solves shipping and logistics problems that arise as merchants scale, so they can focus their time, energy, and resources on what matters most.
Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams, and innovations around the globe.
The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink.
Tens of thousands of online retailers rely on ShipStation to solve the day-to-day challenges of managing orders and processing shipments.
The trusted leader in delivery management software since its founding in 2011, ShipStation helps online sellers scale their businesses and deliver exceptional customer experiences through an intuitive SaaS platform that allows them to efficiently ship orders, wherever they sell and however they deliver.
ShipStation provides a multi-channel, multi-carrier delivery management platform, offering the most integrations of any ecommerce solution, with more than 300 partnerships with leading ecommerce platforms, marketplaces, carriers, and fulfilment services, including Royal Mail, DPD, FedEx, Evri, UPS, Amazon, eBay, Shopify, and BigCommerce.
ShipStation is part of the Auctane group along with other delivery softwares operating in Europe, Packlink and Metapack.
Headquartered in Austin, Texas and expanding across Europe, we are looking for great people to join the rapidly expanding team based in Madrid, ES and London, UK.
What you'll be doing (in a nutshell)You will engage with new users of ShipStation, understanding their business and their objectives and managing the on-boarding, success, and satisfaction of our clients that rely on ShipStation to power their core business processes.
Our New Business Account Managers are the client's first point of contact during their trial period and are responsible for the successful training, on-boarding, and adoption of our new users in the ShipStation community, driving best practices, product adoption, and revenue for ShipStation.
You will also be responsible for working with partner sales reps to sell ShipStation to joint clients and manage the sales process from proposal all the way through to onboarding.
You will be hungry to develop your sales skills and technical understanding of how delivery processes work.
We want you to communicate regularly and proactively with internal stakeholders for the benefit of our users.
If you are passionate about delighting, acquiring, and retaining customers and want to be part of a rapidly expanding SaaS software start-up that is loved by its customers, we'd love to talk to you.
Managing a pipeline of inbound sales leadsGrowing ShipStation's client base in the DE through our partner relationshipsUrgent curiosity to understand and solve client needsProduct demonstrationsAdvocating internally for product improvementsBeing an evangelist for ShipStation at events, trade shows, etcSome of the ways we look after our teamsTruly dynamic environment where you're challenged every dayStrong team environment where we win and lose (rarely) togetherHonest, transparent culture that encourages high performanceOpportunities to grow and progress within the businessChallenging but achievable targets, enabling you to earn bonus every monthBecome part of a business that is transforming the ecommerce fulfilment marketReal-time training, coaching, and mentoring from leaders and colleaguesCollaborative office environment, private healthcare, and more companywide benefitsWhat we're looking forA coachable mentality that is always striving to improveProactive, well-organized, and strong attention to detailEntrepreneurial spirit and excited about being in an agile environmentComfortable being challenged in uncomfortable situationsEmbraces change and feedback on a regular basisBasic understanding of e-commerce, shipping, and/or B2B SaaS productsAbility to think critically and identify a problem's most fundamental elements2 years experience in a client-facing sales roleUniversity degree or equivalent work experienceExperience in software sales desirable but not requiredExperience running your own e-commerce business (a BIG plus)German nativeB1-B2 in English or SpanishIf you are passionate about using technology to solve business problems, enjoy helping businesses grow, and have a desire to grow professionally, then we want you to join us.
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