GO Outdoors Express - Assistant Manager GO Outdoors Express ('GO') focuses on innovation and authenticity whilst never losing sight of the consumer expectation for value.
Our Members Card scheme allows us to help people step into the outdoors whether it is to go walking, camping or an adventure for less.
These smaller format stores aim to bring together the look and feel of a larger Go Outdoors store - with unique product areas and displays, but with the convenience of a High St location.
Showcasing exclusive brands such as Peter Storm, Hi-Gear, North Ridge, and OEX, we exist to equip our customers with everything they need for life outdoors.
Role Overview:Make your part of GO a great place to shop and work through the effective leadership and management of your store or defined business area.
Motivate and coach store teams to deliver service which has customers at the heart, through exceptional store standards and highly engaged colleagues.
Key Duties/Responsibilities:Support the Store Manager lead and motivate a high performing, highly engaged team.Create a culture of exceptional customer service ensuring our store teams win customers for life by exceeding their expectations.Develop store teams through internal development programme to support future talent and career pathways to help us grow our business.Uphold a store that is safe and compliant operating environment for all colleagues and customers.Deliver our financial results in line with or in excess of company targets.Support other retail management duties where required.Duty manage and take responsibility for the store in the Store Manager's absence.Skills/Experience/Knowledge preferred:Great coaching, mentoring and team building skills that drives team performance.Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills.Management experience, preferably in a similar format of retail.Experience of effectively prioritising and delegating workload to achieve team goals and objectives.A proven record of successfully promoting and growing a brand or service in the local community.A passion for customer service and a proven record of delivering excellence in this area.Demonstrated ability to improve store performance & standards through effective planning.Robust working knowledge of retail KPI's and the proven ability to control costs, increase sales and improve the customer experience.Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities.Leadership Behaviours:Leads with a plan/do/review mindset.
Confident and clear decision maker.
Communicates in a way that inspires and engages.
Strives to be better.
Resilient and positive attitude.
Takes personal responsibility.
Lives and breathes our values.
Passionate about developing teams.
Builds great relationships.
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