Who We Are CPM International: Your Global Partner for Customer Excellence With a global footprint spanning 30+ countries, CPM International delivers multilingual customer service, sales, and technical support solutions tailored to diverse markets.
Our commitment to diversity and inclusion empowers our team to thrive, fostering a vibrant and innovative culture.
Client: New Balance New Balance believes in the power of movement.
They design and deliver innovative products that blend function with fashion and performance with style.
As a team member, you'll play a vital role in sharing these values with customers worldwide.
What You'll Do Provide Expert Customer Support: Skillfully address product inquiries and resolve customer issues via phone, email, chat, and social media.
Empathize and Problem-Solve: Understand customer needs, analyze problems, and offer tailored solutions.
Master Product Knowledge: Become a New Balance expert, gaining in-depth knowledge of products and services.
Represent the Brand: Embody our company values and serve as a brand ambassador.
Requirements Your skills, our future Language Proficiency: Fluent in Dutch with excellent English language skills.
Customer Focus: Passion for delivering exceptional customer service.
Problem-Solving Skills: Proactive approach to resolving issues.
Strong Administrative Skills: Attention to detail and organizational abilities.
Empathy: Ability to handle sensitive situations with care.
Benefits What do we offer?
Start date: ASAP Contract: Temporary (3-month contract with 1-month probation period) Full time: (39 hours/week) Working days/Hours: Tuesday to Friday 9:00 am to 6:00 pm & Saturday from 9:00 am to 5:00 pm Salary: €19.400 gross per year Incentives: Top performance incentives End of Contract Bonus: €500 gross by completing the temporary contract without sanctions or unjustified absences Holidays: 2 accrued per month / 24 calendar days per year Paid bank holidays + 1 extra day in lieu Hybrid: 4 days per month at the office and for training purposes Training: 8 days of training fully based in the office, from Monday to Friday, 10:00 am to 7:00 pm Work from Home: Anywhere in Spain Other Perks: Engaging Workplace: Participate in exciting company events and programs.
Employee Well-being: Access to confidential counseling and support.
Exclusive Perks: Enjoy employee discounts, rewards, and special offers.
Health & Wellness: Discounted health insurance options.
Referral Program: Earn rewards for referring talented individuals.
Ready to Make a Difference?
Showcase your talent: Share your CV highlighting achievements and responsibilities.
Be you: No need for photos, age, marital status, or gender.
Our process: Submit CV, then email, phone screening, and video interview.
We're excited to meet you!