New Balance Customer Support (Dutch with English) - Remote MadridWho We Are CPM International: Your Global Partner for Customer Excellence
With a global footprint spanning 30+ countries, CPM International delivers multilingual customer service, sales, and technical support solutions tailored to diverse markets. Our commitment to diversity and inclusion empowers our team to thrive, fostering a vibrant and innovative culture.
Client: New Balance
New Balance believes in the power of movement. They design and deliver innovative products that blend function with fashion and performance with style. As a team member, you'll play a vital role in sharing these values with customers worldwide.
What You'll Do Provide Expert Customer Support: Skillfully address product inquiries and resolve customer issues via phone, email, chat, and social media.Empathize and Problem-Solve: Understand customer needs, analyze problems, and offer tailored solutions.Master Product Knowledge: Become a New Balance expert, gaining in-depth knowledge of products and services.Represent the Brand: Embody our company values and serve as a brand ambassador. Requirements Your skills, our futureLanguage Proficiency: Fluent in Dutch with excellent English language skills.Customer Focus: Passion for delivering exceptional customer service.Problem-Solving Skills: Proactive approach to resolving issues.Strong Administrative Skills: Attention to detail and organizational abilities.Empathy: Ability to handle sensitive situations with care. Benefits What do we offer?Start date: ASAPContract: Temporary (3-month contract with 1-month probation period)Full time:(39 hours/week)Working days/Hours: Tuesday to Friday 9:00 am to 6:00 pm & Saturday from 9:00 am to 5:00 pmSalary: €19.400 gross per yearIncentives: Top performance incentivesEnd of Contract Bonus: €500 gross by completing the temporary contract without sanctions or unjustified absencesHolidays: 2 accrued per month / 24 calendar days per yearPaid bank holidays + 1 extra day in lieuHybrid: 4 days per month at the office and for training purposesTraining: 8 days of training fully based in the office, from Monday to Friday, 10:00 am to 7:00 pmWork from Home: Anywhere in SpainOther Perks:Engaging Workplace: Participate in exciting company events and programs.Employee Well-being: Access to confidential counseling and support.Exclusive Perks: Enjoy employee discounts, rewards, and special offers.Health & Wellness: Discounted health insurance options.Referral Program: Earn rewards for referring talented individuals. Ready to Make a Difference?Showcase your talent: Share your CV highlighting achievements and responsibilities.Be you: No need for photos, age, marital status, or gender.Our process: Submit CV, then email, phone screening, and video interview.
We're excited to meet you!
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