NETWORK SUPPORT ENGINEER
Eurovision Services is seeking Network Support Engineers to become part of the Network Operations Centre (NOC). She/he will join the Global Operations & Engineering team in our technology hub in Madrid, Spain.
ABOUT THE ES GLOBAL OPERATIONS & ENGINEERING TEAM
The ES Global Operations & Engineering team is the central point of contact for all customers receiving operational services from Eurovision Services. The team coordinates and manages the requirements and delivery of operational services for all events, including transmissions and media services between customers (e.g. media organisations, sport federations and event organisers). The ES Global Operations & Engineering Team is responsible for delivering high quality services, achieving ambitious operational objectives, implementing reliable solutions to provide outstanding value and services for our customers while optimising costs to improve our bottom line.
Join the fast and exciting world of network appliance support. As Network Support Engineer you will be working as part of the Network Operations Centre (NOC) of Eurovision Services in Madrid.
In this position you will provide Level 1 and Level 2 exceptional technical support to our global media network (FiNE). The NOC will be constantly in contact with Eurovision Services central MCR and other Operations departments.
PRINCIPAL RESPONSIBILITIES OF THIS POSITION
Provide outstanding first line technical support (Level 1 and Level 2) of all transmission services and equipment in our FiNE network
Be responsible for pre-empting all possible faults and have a plan ready if any of these faults occur
Be responsible for logging and tracking incidents and service requests in our ticketing system and assigning them to the relevant teams
Escalate and follow up to L3 support either internally or with relevant providers when needed
Be responsible for interfacing with fiber suppliers in order to plan and execute fiber outages and maintenance works affecting our FiNE network
Manage the communication between end users and ICT supports teams
Promote process automation
Participate in the setup of monitoring solutions in order to improve service efficiency
Produce documentation in English
Provide exceptional customer service to all customers (internal and external)
Work during office hours with evenings and weekends on-call on a rotating basis
YOUR SKILLS AND EXPERIENCE
The successful candidate must have some experience working as part of a technical support team working with relevant technologies.
Some experience working with LAN and WAN topologies, IP infrastructure knowledge
Knowledge of advanced troubleshooting methodologies
Experience with network monitoring solutions
Experience on Linux and Windows running tools, scripts and applications
System administration skills
Strong problem solving, ability to work under pressure with a high sense of urgency
Self-management and ability to work independently with limited supervision
Good communication and interpersonal skills, ability to work effectively with remote teams
Ability to work flexible hours and on call on a rotating basis covering 24/7 environments
ADDED VALUE
Additional experience in the following areas would be a bonus:
Experience working collaboratively with geographically distributed and international teams (our headquarters are located in Switzerland)
Some experience in working on live sports events in a broadcasting environment
Knowledge of digital video concepts (container formats, codecs, compression schemes, tools, best practices, etc.)
ITIL certification.
Perhaps you are missing some of the listed skills and required experience, but you are self-motivated and eager to learn? Then we still want to meet you!
ONCE ON BOARD YOU WILL
Be part of an outstanding multi-cultural and international team of engineers
Get involved in Tier-1 media projects with impact and visibility
Occasionally travel to our headquarters in Switzerland for workshops and training
Enjoy our technology hub, designed to foster a culture of sharing, openness and creativity
EDUCATION
Degree in Computer Science, Software Engineering, Telecommunications Engineering or similar degree (Master or Bachelor).
BENEFITS AND PERKS
Competitive salary and benefits.
ABOUT EUROVISION SERVICES
Great events don't happen by accident. Event organisers, media organisations and sport federations need adaptable, end-to-end solutions to produce, distribute and personalise content for the right audiences, at the right time, in the right format.
We aim to be the first-choice media services provider to customers by providing new, better and different ways to simply, efficiently and seamlessly access and deliver content and services.
Our service portfolio is designed to offer the agility and ability to enhance and adapt content to the needs of all digital platforms. But what really sets us apart is that we see the bigger picture.
As an EBU company, we are in a unique position to understand the needs and challenges our customers face. That's why we guarantee to maximise their content value while leaving them free to focus on every other aspect of running the most successful event possible.
We are Eurovision Services. We deliver excellence in everything we do, to leave others free to focus on what really matters – creating truly amazing experiences.
Discover more about Eurovision Services at www.eurovision.net.
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