Join us to create the giants in the industryAt Derivco, we believe that our people are not just employees – they are the heart and soul of our business. It's their skills, expertise, and passion that define who we are and drive us towards excellence every day. We empower our people to think creatively, push boundaries, and take ownership of their work. We don't just want employees; we want innovators and difference-makers who are ready to make an impact.Culture is at the core of everything we do. We create an environment where our people can thrive, grow, and unleash their full potential. We provide the right tools, support, and opportunities for personal and professional development.We are currently looking for a Network Operations Centre Engineer Level 1 to join our team in Malaga!Role Overview: Facilitate the end-to-end low severity incident management process in the Network Operations Centre, which provides a critical 24/7 incident monitoring and resolution service for multiple external facing software systems in a production environment.Key Responsibilities:Being the first line of response that receives, acknowledges and prioritises incidents and system alerts.Resolution of low severity incidents that are likely to have minimal financial or reputational impact on the organisation.Escalation of all high severity incidents to the necessary stakeholders.Day-to-day administration of incident management, including logging of the core remediation tasks (SOPs), retrospective review and root cause analysis of incidents.Incident ticket monitoring and progress tracking.Reporting of issues and risks identified in following team processes, tools, methods and standards and recommending improvements through the SOP process.Keeping stakeholders informed during the incident resolution process.Key Qualifications and Experience:Degree in information technology, computer science or other relevant field of study. 1 to 2 years' experience in incident management, problem management, IT service management or other relevant work experience.Why Join Derivco:Starting balance of 25 days annual leaveBonus schemeCompany pension schemeCompany's Life AssurancePrivate HealthcareEdenRed card with monthly food allowanceGym membershipDental Cover provided by CignaDerivco is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles and circumstances and we are committed to equality of opportunity and to providing a productive working environment free from unfair and unlawful discrimination.#J-18808-Ljbffr