Euronet Worldwide is seeking a Telecom Service Delivery Engineer in our Madrid office with at least 3 years of experience in a relevant position in Cisco-based enterprise network environments. This individual will work as a key member of the EEFT IT Telecom Service Delivery (TSD) Team, helping to ensure reliable, responsive provision of several services in Euronet's telecom environment.
Responsibilities that you will cover: Deploying standard IP networking solutions supporting business growth. (main technology areas: IP routing, switching, firewalls, LAN/WAN solutions) Operational and documentation activities related to the global network environment of Euronet. Providing Level3 support for L1/L2 teams. Work with Euronet Customers and various internal Euronet teams across the globe. Work with external service providers and vendors on technical projects and operational cases. Occasionally local and international travelling is required. Basic technical project coordination at IT / Telecommunication service delivery projects Active Cisco CCNA certification. Stabile technology knowledge and hands-on experience required at routing + switching + LAN/WAN solutions. Minimum 3 years of hands-on experience in building and running activities at global/ enterprise-grade networks. Fluency in Spanish AND English both verbal and written. Willingness and ability to learn. Experience working with ticketing tools as per ITIL-based processes. Basic knowledge of MS Windows-based desktop & server technologies. Analytical thinking for project handling. Good problem-solving skills. Good documentation skills. Ability to work in a team and independently as well. Ability to work precisely with following procedures & policies. Nice to have, skills & experience... College or University degree in Engineering - preferably Information Technology or Electrical Engineering. Passed CCNP exams or full certifications in the last 2-3 years Cisco DataCenter technologies: Nexus2k-5k-9k, VXLAN with MPBGP VPN technologies (IPSec, GRE, VTI) Network security technologies (Cisco ASA and Firepower firewalls, Linux IPTABLES firewalls) Cisco IP Telephony & CallCenter, UCS systems, Network loadbalancer Cisco Meraki Wifi solutions Linux, Zabbix, Graylog, Grafana, Scripting (python), Scrutinizer, NLYTE, Ansible, AWX, Kubernetes User experience with MS O365 collaboration tools (MS Teams, MS OneNote, MS SharePoint) Experience in environments working as per PCI DSS, ITIL, ISO27001 requirements. Hybrid working model (3 days in the office, 2 days a home-office) Company provided mobile+SIM and laptop Professional and international working environment. Being part of a young, dynamic international team. Opportunity to advance professionally within your career. Company provided access to multiple online IT learning platforms. Professional exams and certificates paid for by epay.
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