Join our Blockchain team!
The Workshop is a tech company that develops intuitive software for the online gaming industry.
Our motto is to move "Fearlessly Forward" together.
Cooperative innovation is at the center of everything we do – from our games, new products and technologies, to how we collaborate and share inspiration with one another.
Our blockchain team is dedicated to the conception, design and implementation of a best-in-class software platform providing our users with the ability to work seamlessly within this new and highly technical space.
We are currently seeking new colleagues across a variety of roles who are passionate about bringing this world-changing technology into mainstream use via the development of high-quality tools and services aimed at the wider commercial market.
Your mission: We are looking for a Desktop Support Specialist to support the day-to-day IT and Enterprise tooling needs of our employees.
Your primary role is to be an informative and supportive first point of contact, responsible for assisting all our staff in making the best use of technology and tooling in their different roles.
As part of this, you will be responsible for providing a level of IT service delivery that meets our agreed internal company SLAs.
What you'll do:Provide computer systems troubleshooting and support to corporate user base of approx.
150 users across multiple offices: Mac and Linux.Respond to any IT related issues that may arise and work with external service providers and vendors where required, ensuring that SLAs are being met.Provide timely and consistent support, acknowledging and recording all issues and requests.Handle network and desktop setup for new Employees/Visitors and office moves.Assist with the migration to a suite of new enterprise tooling applications and services, which will be using a combination of both on-premise and cloud-based solutions.Assist with the implementation of the short-term and long-term company IT and Enterprise tooling strategy and roadmap, aligned with the company's goals and priorities.Work closely with security teams to establish and enforce security standards, policies and procedures, and ensure compliance with relevant regulations and industry best practices.Remote management of users' equipment (laptops, mobiles, etc.)
ensuring machines have the latest security patches and comply with company policies.Handle telephony/video conferencing services (Desk, soft phones and mobile) issues for current and new users.Manage hardware inventory and purchasing requests.Manage printers queues systems.Creating documentation for corporate policies and processes and providing IT and Enterprise tooling training for all company employees.Support backup and restore policy of users equipment.Optimise and automate repetitive tasks.Communicate effectively with senior stakeholders, customers and delivery teams on IT related matters.
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