Native Flemish Sales Customer Support In Barcelona

Requirements: Proficient in French (C1) and advanced English (B2); Native FlemishMinimum of 1 year of relevant experience in customer support or sales.Strong communication and interpersonal skills, with a focus on customer care.Familiarity with sales techniques, including up-selling, cross-selling, and objection handling.Achievement-oriented and motivated to work in a sales-driven environment.Solid IT knowledge and technical understanding.Excellent listening skills to effectively understand customer needs.Ability to conduct effective qualification to ensure a comprehensive understanding of customer requirements. Key Responsibilities: Manage inbound customer inquiries through calls, emails, and chat related to post-sales requests.Make outbound calls as necessary to resolve customer issues and liaise with various internal business units.Create quotes and follow up on cross-selling and up-selling opportunities while maintaining a proactive and service-oriented attitude.Ensure up-to-date knowledge of the store portfolio and post-sales processes.Initiate and manage post-sales tasks, including order cancellations, claims management, order and delivery follow-ups, refund requests, and escalations. Workplace: On-site in Barcelona