Native Danish Speaker Junior Account Manager In Malaga

Key Responsibilities : Customer Support : Respond to customer inquiries via phone, email, and live chat, providing timely and accurate assistance.
Account Management : Manage and nurture relationships with clients, ensuring their satisfaction with our products and services.
Problem Resolution : Troubleshoot and resolve any issues customers may face, escalating complex problems to the appropriate teams.
Customer Onboarding : Assist new clients with onboarding processes, ensuring they understand how to use the company's products and services effectively.
Follow-up : Conduct follow-up communication to ensure customer satisfaction and maintain ongoing relationships.
Feedback Management : Collect and report customer feedback to help improve products and services.
Requirements : Language Skills : Native Danish speaker with a strong command of English (B2-C1).
Communication Skills : Excellent verbal and written communication skills, with the ability to explain complex information clearly.
Customer Service : Passion for helping customers and providing a high level of service.
Problem-Solving Skills : Ability to troubleshoot and resolve customer issues efficiently.
Organizational Skills : Strong attention to detail and ability to manage multiple client accounts simultaneously.
Team Player : Ability to collaborate with other departments to ensure customer needs are met.
Benefits : Competitive salary package.
Opportunity to grow within the company and develop account management skills.
On-site work environment with a dynamic team in Malaga.
Regular working hours, with an early finish on Fridays.
Continuous training and support to develop your career in customer support and account management.