Our Client:
We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
We're Curious: Proactive approach to problem-solving and a "can do" attitude.
We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.
What you'll be doing?Create a positive dialogue & interaction with the dealers and consumers.Understand client activity, campaign, and product information.Assist and guide customers with all the required knowledge.Respond appropriately to consumer needs and handle complaints and objections with empathy.Build and maintain rapport with customers, prospects, colleagues, and clients.Meet personal and quality compliance standards & individual performance targets in line with CPM requirements, contributing to the teams/personnel target/SLAs.Attend training and briefing sessions (internally and externally) as necessary to gain expertise and understanding of client and contact centre requirements.RequirementsWhat skills & experience you'll bring to us?Fluency in required languages and multicultural communication skills.Excellent Customer Service skills and experience.Excellent communication skills and the ability to build rapport.Brand orientation for LiveWire as a premium brand and deliver the service accordingly.Time management skills to ensure service coverage.High sense of professionalism.BenefitsWhat do we offer?Contract: Permanent (1-month probation period).Part-time: 12 hours/week.Working days/Hours: Saturday and Sunday - 9:00 am to 3:00 pm.Salary: Based on 19,000.00€ per year/Monthly Salary 487€ gross per month.Bonus: 600 Euros bonus upon completion of 6 months without sanctions and another 600 after 12 months without sanctions.Holidays: 24 per calendar month.Work model: Working From Home.Training: 1-week training, first day from the office - 9:00 am - 18:00 pm.Start date: ASAP.Who we areCPM International has a global presence in over 30 countries.
We offer multilingual support in various languages tailor-made to the needs of our diverse markets.
We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation.
We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.
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