This role will set up a new Facilities Management (FM) platform for Greystar in Spain. Centred on Madrid, it will execute the core FM functions of the role and enable excellent execution on our properties, whilst concurrently laying the foundations to ensure our facilities infrastructure can scale. Reporting into the Spain Operations leader, the Regional Facilities Manager will partner with Operations team members, both in Spain and with the broader European Operations teams, who will help support the building of the new platform. The role will also lead the FM element of new property mobilisation(s).
Role ResponsibilitiesMonitors and evaluates business performance by creating and measuring key metrics including but not limited to PPM, Sub-Contractors, Statutory and Annual Testing, reviewing and analysing operational reports, gathering management, client and team member feedback, and accessing organisational resources, to improve operating performance.Supports the execution of operational maintenance by developing processes, procedures, tools, documents, communication, implementation plans and oversees compliance with the Company's operating policies and procedures.Provides advice, direction, and assistance to managers by participating in Operations Leadership Team meetings, and other relevant meetings to review performance, discuss strategy, and provide input to strategic decisions and direction.Works with Procurement and local Operations leaders in the tender of new suppliers and contractors, evaluates proposals for third-party service providers and new products or services, and leads or participates in project teams that develop and implement initiatives for process improvements and enhance financial performance across the Greystar platform.Provides the onsite managers and maintenance teams with support, managing community works and communicating effectively with customers, clients and colleagues; demonstrating a clear understanding of issues and using initiative to respond accordingly.Monitors and supports use of risk management reporting systems, giving the Company visibility of key issues; ensuring remedial tasks are completed to a high standard and within suitable time scales, corresponding with residents when required and ensuring Greystar risks are mitigated.Leads practices of proper safety techniques in accordance with Company and safe systems of work guidelines and respond to health and safety matters in an appropriate & timely manner.Provides the onsite managers and maintenance teams with support to ensure property records are maintained in accordance with Greystar policies & procedures and regulatory requirements.Collaborates with the onsite managers to carry out regular inspections/visits ensuring physical assets and systems and report condition and status are maintained to the highest standards of repair.Ensures and coordinates with external advisor the preventive activities on the Health & Safety area.Establishes H&S procedures on development sites, coordinating third party requirements & documentation.Assists the onsite managers with repairs and maintenance, and contract services budgets, and the prioritization of limited capital works.Supports Maintenance Team Member talent acquisition, management, development and mentoring through contributing best practices to hiring, onboarding, performance management and development paths in accordance with Company policies, values, and business practices.Your ProfileGood level of general education.An understanding of Spain Health & Safety laws and statutory regulations relating to buildings management including interactions with Local Authority Representatives.Strong proficiency in the use of Microsoft office packages including Word, Excel and Outlook.Civil or Industrial Engineering degree.Fluent in English & Spanish required.Building maintenance experience in a Corporate residential environment (i.e. hotel, premium or private residential block) or experience in a related building trades field consisting of repairs, refurbishing, cleaning, heating, and maintenance administration.Demonstrable experience of building, optimising and executing FM processes.Experience of legal/regulatory requirements relating to premises Health and Safety support services, including Fire Risk Assessments, Legionella, Asbestos, Control of Contractors and workplace assessments.Previous experience of supervising contractors/suppliers and of working with teams repairing and maintaining premium residential buildings.Experience of developing and maintaining risk assessments, managing preventative maintenance systems and the ability to support the Community Manager to meet their obligations to operate a safe building.Exceptional communication skills and the ability to work with impact and influence and comfort with and awareness of the demands of working a customer-facing role.
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