Who are we? At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing. Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide.We are actively seeking a Field Service Coordinator - Thermal to join our dynamic team in Madrid, Spain!What kind of work will you be doing?Respond professionally to assigned service calls, adhering to procedures outlined in the Field Procedure Manual and safety policies.Keep dispatching center informed of schedule and job statuses, ensuring spare parts are properly managed.Submit paperwork accurately and on time, providing debriefs for Wireless Field Service.Maintain accuracy of customer and installed base database, reporting errors and identifying sales or service leads.Act as key customer reference point for emergencies and troubleshooting, ensuring availability during weekends and nights as per labor laws.Manage staff scheduling, holidays, and absences, ensuring efficiency, productivity, and KPI targets are met.Provide technical support to Customer Engineers (CEs), conducting site visits to monitor safety and work standards.Perform regular site and CE Health & Safety Audits, oversee van stocks inventory, and lead investigation into customer complaints.Supervise warranty claims and ensure discipline in ERP system and Wireless Field Automation usage.Administer On-the-Job Training, ensure engineers have correct tools, and manage time sheets and invoicing processes.Assist dispatching team, provide 24/7 mobile support to engineers, and transfer leads to sales team.What will make you successful?School Background: Air Conditioning or Electrical engineering high school diploma.Language skills: Native in the local language; Good English.Technical / Functional skills:Minimum 10 years of experience in the Air Conditioning industry / UPS industry.Computer Literate (All office associated programs including Outlook and Microsoft Project).Able to manage people and coordinate/run projects.Well organized and able to work under pressure.Attitudes: Customer service oriented.
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