Senior Advanced Services Engineer in Oracle Customer Success Services. Infrastructure, Engineered Systems and Cloud. Madrid
This job is with Oracle, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. In CSS, customer success is our North Star; when organizations choose to partner with us, we work with them across their journey.
Businesses who have turned to Oracle for cloud and application solutions trust Oracle CSS to help them get the most out of their investment. For more than 20 years, Oracle CSS has helped more than 6,000 companies across 100 countries gain the speed, flexibility, and security features that they require.
We work side by side with customers to understand their unique business goals and requirements—helping them maximize their investment, minimize risk, and achieve more. CSS Advanced Service Engineering (ASE) organization is a global, innovative, open-minded, and diverse team of engineers. The ASE establishes long-term trusted relationships with Oracle's key customers helping them to maximize their Oracle Cloud and on-premise investment, innovate faster, and accelerate their business success with solutions for all Oracle Cloud, multicloud, and on-premise environments.
We are looking for an Infrastructure, Exadata & Cloud Senior Engineer who will be responsible for delivering our customer infrastructure solutions for on-prem, public, multi-cloud, and Cloud at Customer (ExaCC) platforms, understanding the Customer Business to provide the best service.
What you'll do Support the operation of infrastructure and platform deployments on-prem and in cloud, delivering services that drive customer success and innovation, becoming customer's trusted technical advisor. Install, configure, and operate Exadata and other Oracle Infrastructure Platform products. Deliver solution architecture advice, reviews, and conceptual support. Analyze product problems to find resolutions. Resolve new and complex issues, research technical enquiries, and handle user problems. Support software installation, configuration, health checks, and performance assessments. Educate customers on product features, issues, evolutions, upgrades, benefits, and patches. Support the stability, availability, and performance of critical business systems. Job Requirements, Skills and Qualifications Applicants are required to read, write, and speak Spanish, with fluency in English. Other languages are a plus. Deliver services both remotely and onsite (Madrid area) depending on customer's requirements. Availability to work on 24x7 Standby mode or in "out of business hours" to adapt to specific customer needs. Advanced problem-solving skills. Written and verbal communication including the ability to communicate with technical and non-technical staff at all levels.
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