.Position DescriptionPurpose of the Position: This role will focus on supporting the implementation of Enterprise Service Management programs thus supporting both UNICC and its client organizations to co-create business value.Objectives of the Programme: The objectives of the Centre are to provide trusted ICT services and digital business solutions to its Clients and Partner Organizations.Main duties and responsibilitiesUnder the direct supervision of the Chief, Digital Delivery Division (DD) and in close collaboration with the UNICC Directorate (DO), the incumbent is responsible for the following duties:Under guidance of the Chief, Digital Delivery Division, contribute to position and deliver UNICC's Enterprise Service Management (ESM) program.Under guidance, lead the UNICC's ESM Centre of excellence in close coordination with both internal and external stakeholders.In collaboration with relevant colleagues, manage interdisciplinary ESM programs with teams of specialists.Support the Chief, Digital Delivery and his team in building measurably successful sales, in adopting relevant channel marketing strategies, and in building customer relations.Measure appropriate KPIs and metrics that relate to the ROI, which includes substituent value realization plans. Track and communicate the value realized through the ESM programs.Create and manage annual forums that drive towards an integrated view of the various digital agendas across the partners.Facilitate sharing of insights and capabilities between Business Units/Functions.Create scaling plans for 2-3 partners annually. Develop partnerships with various program owners and with emerging tech, digital IQ, and ecosystem leads to identify gaps/needs for driving initiatives to scale.Structure a value offer on UNICC capabilities to support its customers in operating the management of ICT business services.Provide other ad hoc support either within your team or in other teams as required - this includes the participation in special projects or support to service delivery for a short period of time on a part-time or full-time basis upon request from the senior management.Recruitment ProfileExperience and Skills requiredEssential:At least seven (7) years of progressive ICT experience, including experience in coordinating multiple groups of both technical and business resources, projects, and programs.Experience in Digital Business Transformation management, and technical know-how of some of the key evolving ESM platforms such as ServiceNow.Experience and understanding of Enterprise Service Management transformation programs.Excellent skills in building relationships and networks, ability to work across a wide range of stakeholders and management levels.Ability to understand technical and business risks inherent to strategic program management and to communicate those risks to management, business, and technical units.Ability to identify and evaluate systemic risks and deep appetite for learning