Your future teamYou will lead the Customer Happiness team in Málaga that focuses on Bookiply, our software and service solution which helps vacation rental owners manage and distribute their properties more efficiently, on various channels.
You will handle pre/post-booking requests received from both guests and homeowners and assist them throughout their journey.Your role in this journey:You will manage, motivate, and develop an international & growing team.You will implement and optimize processes to increase customer satisfaction.Regular reporting using most important customer service KPIs.Active participation in employee recruiting and building the team.Intensive cooperation with Product, Sales and Account Management for developing the guest/homeowner experience.Your backpack is filled with:Profound job experience in customer service.Experienced in leading an international team.Strong communicator who remains friendly and calm in all situations.Near native German and fluent English skills.Experience using Zendesk is a plus.Our adventure includes:Have an impact on the millions of people using our product every month.Grow with responsibility from day 1 and develop yourself further through regular feedback, workshops and knowledge exchange.Use your personal development budget and 2 extra days off to enhance your professional skills by visiting conferences, buying books, attending courses and more.Connect and have fun with international, diverse and yet like-minded people at work, regular events and weekly office days with your team.Get to know the world with our flexible home office policy and the opportunity to work from other local offices.Go travelling for 23 vacation days with interesting discounts on our Bookiply properties.Want to travel with us?CONTACT PERSON: ALEXLocation: Málaga, SpainGo back to Career Page#J-18808-Ljbffr